Help & FAQ
CHOOSING THE PRODUCTS YOU WANT:
. Place items into your shopping basket by clicking on the Order icon next to the item description
. You can check your Shopping Basket at any stage by clicking on the View Basket icon
. When you have completed your order simply click on the Checkout
. You can return to the catalogue pages at any time for forgotten items right up until you click on the Complete Order icon
COMPLETING YOUR ORDER:
. Secure Online Ordering
Complete details on the order form and click on the Submit icon All details on the form (including payment card information) will be sent using a secure link and are totally confidential
. Ordering by Telephone
When you reach the Checkout stage print off your order which will include an order number. Call 0845 180 0140 (International +44(0) 1908 326 940) ensuring you quote the order number on your print out.
. Ordering by Fax
At the Checkout stage print off your order to fax to: 0845 180 0141 (International +44(0) 1908 326 958)
. Ordering by Post
Print off your order and post to:
Incentive Plus Ltd
70 Alston Drive
Bradwell Abbey
Milton Keynes
MK13 9HG
TERMS OF BUSINESS:
Payment
Please note UK Schools; Educational Authorities; Social Services; NHS organisations; Institutions; etc., can provide us with a Purchase Order number to make payment via invoice, or pre-pay, as preferred.
Orders from private addresses must be pre-paid before orders can be despatched
Postage and Despatch
Prepaying for your order entitles you to free delivery! Otherwise the following charges will apply - £3.50 for orders valued under £25.00; £5.00 for orders valued under £50.00; £8.75 for orders £50.00 and over.
For orders delivered outside the UK, packing and freight will be charged at cost - please send your order and we will contact you with an exact cost to include shipping - or call 0845 180 0141 for details.
Overseas Orders - VAT and other duties
VAT at a rate of 15% is added to all items except books. VAT will not be charged where a VAT registration number has been provided. This conforms with EEC regulations.
If ordering from outside the EC, the buyer will be responsible for any taxes, import duties or similar.
