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ORDER HELPLINE: Call 01604 870828 
or email [email protected]

Help and FAQs

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Choosing the products you want

  • Place items into your shopping basket by clicking on the “Add to Basket” button next to the item description
  • You can check your Shopping Basket at any stage by clicking on the ‘Basket’ icon on the top right hand side
  • When you have completed your order simply click on the Checkout
  • You can return to the catalogue pages at any time for forgotten items right up until you click on the Complete Order icon

Making a Wishlist

  • Place items into your Wishlist by clicking on the “Add to Wishlist” button next to the item description
  • You can check your Wishlist at any stage by clicking on “My Account” in the top right hand side of your screen. Then go to your Wishlist tab and see your list of desired products.
  • From the Wishlist you can add products straight to your basket to purchase by using the ‘Add to Basket’ button and then following the order process above.

Completing your order

Secure Online Ordering

Complete details on the order form and click on ‘Next icon’. All details on the form (including payment card information) will be sent using a secure link and are totally confidential

Ordering by Telephone

When you reach the Checkout stage print off your order which will include an order number. Call 01604 870828 (International +44(0) 1604 870828) ensuring you quote the order number on your print out.

Ordering by Fax

At the Checkout stage print off your order to fax to: 01604 870986 (International +44(0) 1604 870986)

Ordering by Post

Incentive Plus
PO Box 928
Northampton
NN7 9AP

Terms of business

Payment

Please note UK Schools, Educational Authorities, Social Services, NHS organisations, Institutions and other public sector establishment can order on account  via invoice, or pre-pay, as preferred. Orders from private or international customers must be pre-paid before orders can be despatched

Postage and Despatch

The following charges will apply for non pre-paid orders:

  • £3.50 on orders below £15
  • £5.00 on orders valued between £15 and £50
  • £8.75 on orders valued between £50 and £100
  • £10.00 on orders valued over £100

For orders delivered outside the UK, packing and freight will be charged at cost - please send your order and we will contact you with an exact cost to include shipping - or call +44(0) 1604 870828 for details.

Overseas Orders - VAT and other duties

VAT at a rate of 20% is added to all items except books. VAT will not be charged where a VAT registration number has been provided. This conforms with EEC regulations.

If ordering from outside the EC, the buyer will be responsible for any taxes, import duties or similar