This useful little pocketbook is packed full of information on identifying and understanding the different types of conflict – between individuals and within teams – and how to reach a positive resolution. The book covers:
• What is conflict?
• Ways of resolving conflict
• Games and conflict resolution
• Negotiation
• Personality types and conflict
• Conflict resolution process
• Conflict and third party interventions
• Team conflict
• Bullying and harassment.
112 pages
All ages
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