You Can't Fire The Customer
Description
Designed to teach how to give excellent customer service as well as how to handle difficult and abusive customers. In the course of the game, players learn a total of 10 customer service skills.
They learn, for example, the importance of staying within their authority, when to get help from a supervisor, the necessity of always treating customers with respect (even when the customer is being disrespectful), etc.
They apply these skills in the game by giving advice to Linda, a new employee, as she faces a variety of challenging situations. Their advice focuses on how to use the skills, proper tone of voice, and body language.
2-5 players
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